The records are yours. This guide is about getting them out, moving them, and getting rid of them.
Export everything
Under Settings you can request an export. It contains clients, horses, bookings, assessments and photos in a format you can open without the app. It takes a while to prepare. You get a notice when it is ready, and the file is collected in the app.
You do not have to say why. You can request up to three exports a day, and each file can be downloaded for 24 hours.
Switching phones
Sign in on the new phone and everything that has synced downloads to it. Check first that the old phone says everything is synced. What exists only locally does not travel.
Wiping local data
If you want to empty a phone without touching the account, there is a separate option for that. The app warns you if anything has not synced yet and counts what it is, so you do not delete a day’s work that never arrived.
Deleting the account
You can request deletion of the whole account from inside the app. The deletion is scheduled and you have thirty days to change your mind. After that everything goes: records, photos, signatures and the account itself. If you have an active subscription it ends at the close of the period.
Some data has to be kept longer under accounting law, but it is anonymised, so it can no longer be connected to you or your clients. The details are in the privacy policy.
Who can see your records
Only you. Access is enforced in the database rather than in the app, so it does not depend on the client behaving. Support cannot read your clients’ details, which is why we never ask you to send screenshots containing personal data when something goes wrong.
Last updated 2026-09-18