Delete your account
You can delete your HoofSpectrum account at any time, in one of two ways. Deletion is permanent and covers the account and all data belonging to it.
1. In the app
- Open Settings and scroll to the section Delete my account.
- Tap Delete my account…, type the word DELETE and enter your password.
- The account is scheduled for permanent deletion in 30 days. During that time you can change your mind by signing in and choosing Restore account.
2. Without signing in
If you no longer have the app, or cannot sign in, send an email to privacy@hoofspectrum.com with the subject Delete my account.
- Send it from the email address the account is registered with. We cannot act on requests from other addresses, because we cannot tie them to an account.
- We reply to that same address and ask you to confirm the request in a reply. We may also ask for a detail only the account holder knows, such as the name on the profile. We never ask for your password.
- After your confirmation the account is scheduled for deletion with the same 30-day window as in the app, and you receive the same email with the deletion date. If you did not request the deletion, you can stop it by signing in and choosing Restore account, or by replying to that email.
What is deleted
Your account and profile, your customer register with contact details, horses, hoof evaluations, photos, signatures, appointments and the history of sent emails. After the 30-day window nothing can be restored.
What may remain
- Anonymised technical logs without personal data, for example the fact that a deletion took place.
- Payment records required by accounting law, to the extent the law requires, if you had a paid subscription. They contain no information about your customers or horses.
Your customers' data. You are the data controller for the customer data you entered into HoofSpectrum. If you need it after deletion, export everything first via Settings → Export my data. An export cannot be made afterwards.
Your subscription
If you have an active subscription it ends when the current billing period runs out. No further payments are taken. Time remaining in the period after deletion is not refunded. If you restore the account within 30 days and the period has not yet ended, the subscription continues as before.
Accounts with an expired subscription
An account that has been locked because the subscription ended is deleted automatically 90 days after the lock. During those 90 days you can sign in and export your data.
Questions
Contact privacy@hoofspectrum.com. See also our privacy policy.
Last updated 2026-09-10